Returns and refunds

I hope you love your order, but if something isn’t right, please get in touch.

As greeting cards are paper products, I’m unable to accept returns or exchanges for change of mind. Please check the product details carefully before placing your order.

DAMAGED OR INCORRECT ORDERS

If your card arrives damaged, faulty, or you receive the wrong item, please get in touch within 7 days of delivery with your order number and a photo of the issue. I’ll arrange a replacement or refund where appropriate.

LOST ORDERS

If your order hasn’t arrived within a reasonable time after dispatch, please get in touch and I’ll look into it with you.

Refunds, where applicable, will be returned to your original payment method.

Your rights under the New Zealand Consumer Guarantees Act still apply.

on that note.
hopefully we won’t need this page.